PAIA Manual

Manual published in terms of section 51 of the Promotion of Access to Information Act 2 of 2000. Last updated: 6 October 2026.

1. Introduction

The Promotion of Access to Information Act 2 of 2000 (PAIA) gives effect to the right of access to information held by the State and by private bodies, where that information is required for the exercise or protection of any right. This manual tells you what records Bhozza Nostra (Pty) Ltd holds and how to request access to them.

This manual is available free of charge on this website, and on request at our business address during normal business hours.

2. Particulars of the private body

• Registered name: Bhozza Nostra (Pty) Ltd
• Trading as: Bhozzanostra Creative Studios
• Registration number: 2017/448513/07
• Registered address: 07 Alula Complex, Eastern Lane, Wilgeheuwel, Roodepoort, Gauteng, 1724
• Business address: 4 Mia Drive, Jukskei View, Waterfall City, Midrand
• Telephone: +27 61 418 1094
• Email: hello@bhozzanostra.co.za
• Website: bhozzanostra.co.za

3. Information Officer

Requests under this manual must be addressed to the Information Officer.

• Information Officer: Tshepo Lethoko, Director
• Email: hello@bhozzanostra.co.za (marked for the attention of the Information Officer)
• Postal and physical address: as set out in section 2 above

4. Guide of the Information Regulator

The Information Regulator has compiled a guide in terms of section 10 of PAIA, which explains how to use the Act. It is available in each official language from the Information Regulator:

• Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
• Postal: PO Box 31533, Braamfontein, Johannesburg, 2017
• Email: PAIAComplaints@inforegulator.org.za
• Telephone: 010 023 5200
• Website: inforegulator.org.za

5. Records available without a formal request

The following information is published on this website and may be accessed freely, without a PAIA request:

• company profile, service descriptions and portfolio of completed work;
• contact details and business particulars;
• our Privacy Policy, Terms of Use and Copyright Policy.

We have not submitted a notice under section 52(2) of PAIA listing categories of records automatically available.

6. Categories of records held

Records held by Bhozza Nostra (Pty) Ltd fall into the following categories. Listing a category here does not mean that access will automatically be granted; each request is assessed against the grounds for refusal in Chapter 4 of PAIA.

6.1 Company records

Certificate of incorporation, memorandum of incorporation, director and shareholder records, B-BBEE affidavit, statutory registers.

6.2 Financial records

Quotations, invoices, statements, bank records, annual financial statements, tax records including VAT, PAYE and income tax returns.

6.3 Client and project records

Quotations and Statements of Work, signed Service Level Agreements, design briefs, artwork and source files, project correspondence, delivery records.

6.4 Supplier and service provider records

Agreements with printers, hosting providers, software vendors and subcontractors, and related correspondence and invoices.

6.5 Employment records

Where applicable: contracts of employment, payroll records, leave records and records required under the Basic Conditions of Employment Act 75 of 1997, the Labour Relations Act 66 of 1995 and the Skills Development Act 97 of 1998.

6.6 Website and marketing records

Enquiry form submissions, website server and security logs, marketing material and portfolio assets.

6.7 Records held under other legislation

Records kept in terms of the Companies Act 71 of 2008, the Income Tax Act 58 of 1962, the Value-Added Tax Act 89 of 1991, the Protection of Personal Information Act 4 of 2013, the Electronic Communications and Transactions Act 25 of 2002 and the Copyright Act 98 of 1978.

7. How to request access

1. Complete Form 2 of Annexure A (Request for Access to Record of Private Body), prescribed in the PAIA Regulations, 2021. This form replaced the former Form C. It is available from inforegulator.org.za, or we will email it to you on request.
2. Provide sufficient detail to enable us to identify the record and to identify you, and give an address or email address in South Africa for our reply.
3. State which right you are seeking to exercise or protect, and explain why the record is required for that purpose. A request that does not do this must be refused.
4. State the form of access you prefer, and whether you wish to be informed of the decision in any manner other than in writing.
5. Where you are acting on behalf of someone else, attach proof of your authority.
6. Submit the completed form, together with proof of payment of the request fee, to the Information Officer at the address in section 3.

8. Fees

The fees below are prescribed in Annexure B to the PAIA Regulations, 2021 and may change. They exclude VAT.

• Request fee: R140.00, payable on submission of the request. This fee is not refundable, including where access is refused.
• Search and preparation: R145.00 for each hour or part of an hour, excluding the first hour, reasonably required to search for and prepare the record, capped at R435.00.
• Photocopy or printed A4 page: R2.00 per page.
• Copy in computer-readable form: R40.00 where you supply the storage device, or R60.00 where we supply it.
• Postage: the actual cost, where the record is to be posted to you.

Where a deposit is payable we will notify you of the amount before processing the request. You may lodge an internal appeal or apply to court against the tender or payment of a fee.

9. Decision and timeframes

We will decide on your request within 30 days of receiving it and notify you in writing of the decision and, where access is refused, the reasons and your right to lodge an application with a court. The 30-day period may be extended by a further 30 days where the request is for a large number of records or requires a search through records held elsewhere, in which case we will notify you.

10. Grounds for refusal

Access to a record must or may be refused on the grounds set out in Chapter 4 of PAIA, including:

• unreasonable disclosure of personal information about a third party, including a deceased person (section 63);
• commercial information of a third party, including trade secrets and information that could harm their commercial or financial interests (section 64);
• information supplied in confidence, where disclosure would breach a duty of confidence (section 65);
• information that could endanger the life or physical safety of a person, or prejudice the security of property (section 66);
• privileged records that would be protected from production in legal proceedings (section 67);
• our own commercial information, trade secrets and research (sections 68 and 69).

Access may nonetheless be granted where the public interest override in section 70 applies.

11. Remedies

There is no internal appeal against a decision of a private body. If your request is refused, you may lodge a complaint with the Information Regulator, or apply to a court within 180 days of being notified of the decision, in terms of section 78 of PAIA.

12. Processing of personal information

The personal information we process, the purposes for which we process it, the recipients to whom it may be supplied and any planned transborder flows are described in our Privacy Policy, which forms part of this manual for the purposes of section 51(1)(c)(iii) of PAIA.

13. Availability and updating of this manual

This manual is published on this website and is available for inspection at our business address during normal business hours. A copy will be provided on request against payment of the prescribed reproduction fee. We review it at least annually and whenever our circumstances change materially.